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Technical support
Why choose technical support?
Technical support services accompany the longest period in the life of a system. With proper maintenance, timely application of appropriate measures and modifications, as well as with successful elimination of irregularities, this period can be prolonged.
We aim to improve system efficiency through maintenance and expert services conducted during system operating period, thus reducing operating costs as well.
Technical support includes:
- service repairs,
- maintenance services,
- operating support services.
Clients who are familiar with the Dinocolor company asses our technical support services as reliable and of extremely good quality. We are appreciated by our clients in terms of our attitude towards problem solving and our response in critical situations.
Why are clients so satisfied with Dinocolor support?
Response – the error is rectified very quickly, in case of a concluded contract within 24 hours (usually within a couple of hours).
Quality – our maintenance staff are trained in the USA and hold certificates of successfully concluded courses.
Implementation – upon purchase we guarantee installation to our customers, where basic operating functions, possible malfunctions and rectifying procedures are explained.
Personal handling – Dinocolor company handles each customer individually, immediately responding to all the questions and lack of clarity. Thus our clients do not merely make a purchase, but gain a partner who knows how to listen.
When you become our client, all the possible malfunctions will be eliminated quickly and efficiently, saving you lots of time and needless troubles.
Dinocolor support contacts:
Goran Pilih - Technical Department
telephone: 03 780 04 27
e-mail: goran.pilih@dinocolor.si
Marko Samec – Sales Department
telephone: 03 780 04 12
e-mail: marko.samec@dinocolor.si
For more information, please, contact us.
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What about the supporting processes? 
I must say that our long-term cooperation with Dinocolor has always been nothing but fair and efficient. They are always prepared to solve our technical and other problems, and are very prompt in solving problems from their line of work. Personally, I believe that human relations represent the key factor between two business subjects and I have the impression that employees at Dinocolor who are doing business with us are strongly aware of that. We will definitely build up our cooperation in the future if the company and its partners manage to maintain the high level of quality and service which is of great importance to us.
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